Delivery, Exchanges and Returns

Free Shipping within New Zealand Over $150

All purchases through this store include free delivery for within New Zealand.  

SwimShop.co.nz is committed to providing you with prompt, friendly customer service, to ensure we dispatch your purchase as quickly as possible.

We aim to dispatch all orders once we have received payment and can take up to 7 working days within New Zealand and 9 – 12 business days for international orders.

Our average time frame is currently 1-3 days 

Cancellation policy

Our system is designed to fill orders and get them on their way to you as quickly as possible, so the sooner we hear from you, the better! In stock items normally ship within 24 hours after an order has been placed. We will accept cancellation of your order for items that have not shipped. Once an item has shipped, cancellation is not possible. At this point, it becomes a return. Custom and special order items cannot be cancelled.

Return and exchange policies

At OceanSwimShop.co.nz we value your satisfaction. If you are not completely satisfied with your purchase, please return your merchandise within 7 days of the invoice date. Shipping and handling charges are non-refundable. Returned goods must be in their original or unused condition with tags attached. Health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than "as new" condition and cannot be returned. Please remember that the regulations require swimsuits to be tried on over undergarments. We reserve the right to return to buyer without replacement any items which have been abused or improperly cared for.

Return and exchange procedures

If you do require to send an item back or exchange it, if its a wetsuit sizing matter, you must call or txt Dan at 021808022 before sending it back, he is a expert in fitting and fantastic over the phone or facetime if you need help. 

If its anything else, please use your order number as the RA (returns authorization)  return and exchange form, fill in this form and send it back to

Swim Shop Ltd
5/45 Karepiro Drive
Stanmore Bay, Whangaparaoa 0932
 

Ship to the same address that is printed on your invoice. Please return this form with a copy of your original invoice that came with the item(s).

All purchased items must be returned within 14 days if they are not wanted.

Sale items a can not be returned so please ensure you are purchasing the correct size and item. This is your responsibility to read and order the correct items.